01Does Valvera move or hold client money?+
No. Valvera is a payments-intelligence layer. It organises and compares the financial evidence produced by merchants and their providers.
02Does Valvera replace our ledger or PSP portal?+
No. It connects the evidence across those systems so finance teams can understand differences without rebuilding the process in spreadsheets.
03Can values in different currencies be combined?+
Only when an evidenced conversion method is available. Otherwise Valvera preserves native-currency totals rather than creating an unreliable headline figure.
04What happens when a provider has no reserve terms?+
The platform says that no reserve terms are recorded. It does not convert missing evidence into a false zero balance.
05Is our data shared with other payment providers?+
Valvera does not sell merchant data or disclose one merchant’s information to another merchant or payment provider for their use. Data may be processed only as needed to provide the authorised service, including by approved subprocessors operating under contract, and where required by law. Final handling is governed by the applicable agreement and privacy notice.
06How does Valvera protect our payment data?+
Valvera is designed around tenant isolation, controlled access and traceable evidence. It avoids unnecessary retention of sensitive source files and credentials. Specific controls, retention commitments and authorised access are governed by the agreed service terms and security documentation.